Shipping Policy

This site is intended to serve order and shipment to these following countries*:

Austria, Belgium, Bulgaria, Croatia, Cyprus (except north), Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France (except overseas areas and departements), Germany , Greece (except Mount Athos), Hungary, Ireland, Italy (except Livigno and Campione d’Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (except the Channel Islands), United States

* For shipment to other destination countries, not listed above, please kindly contact us to make an order.

All the order will be shipped from our headquarter in Indonesia via courier company (Fedex/DHL for overseas shipment and local courier for shipment within Indonesia)

When you place an order in Schiltman online store, you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your account has been charged and your order dispatched or if there is any delay in supplying an item in your order you will need to provide a daytime delivery address such as a work address and a contact phone number including the area code. Order will be delivered in 3-5 business days. Please note that orders shipped to remote area as may require an additional day to reach their destination. Orders sent are insured.

Please ensure that someone will be available to sign for the parcel. If delivery is unsuccessful our courier will leave a calling card with advice for the recipient to collect the parcel from local courier office. This convenient service is provided to you at no additional charge. In all other states our courier will leave a calling card asking the recipient to contact them directly to arrange for re-delivery (again at no charge). In all cases if the parcel is not received within 7 business days it will be returned to us and additional delivery charges will apply.

Shipping cost is free only for shipment within Indonesia. Shipping cost for other countries will be categorized into 3 category:

1. Extra Large Parcel, shipping cost 40 EUR
2. Big Parcel , shipping cost 30 EUR
3. Medium Parcel, Shipping Cost: 20 EUR
4. Small Parcel, Shipping Cost 10 EUR

The shipping category of each product will be informed in Product information